Senior Application Functional Support

1. Scope of working:

Senior IT Application Functional Support Officer is responsible for supporting and optimizing enterprise business applications by ensuring system availability, resolving application issues, and delivering functional solutions that improve business operations. The role works closely with business users, vendors, and cross-functional teams to support application services, system enhancements, and digital transformation initiatives.

2. Duties & responsibilities:

  • Provide functional support for ERP System, Microsoft 365, Power Platform, and other business applications.
  • Resolve application incidents, service requests, and system issues.
  • Provide functional guidance and consultation to users.
  • Conduct application training, user orientation, and knowledge-sharing sessions.
  • Prepare and maintain user manuals, SOPs, and system documentation.
  • Support business reporting initiatives using Power BI.
  • Prepare operational reports, dashboards, and management presentations.
  • Support IT governance, audit activities, and compliance initiatives.
  • Other tasks assigned by superior.

3. Qualification & requirement:

  • Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
  • Minimum 3 years of experience in Application Support, ERP Support or IT Application Management.
  • Experience supporting ERP systems (e.g., In4Suite, Odoo, or equivalent).
  • Experience in business process analysis, application implementation, enhancement projects, and User Acceptance Testing (UAT).
  • Knowledge of Microsoft SQL Server, Microsoft 365, Power BI, Power Automate, and SharePoint Online is an advantage.
  • Understanding of application security, role-based access control, and software licensing management.
  • Strong analytical, problem-solving, communication, and stakeholder management skills.
  • Ability to manage multiple priorities, work independently, and perform effectively under pressure.
  • Willingness to work outside normal business hours when required for project implementation or system maintenance.

4. Working Days and Hours:

  • Monday to Friday: 8:00am to 12:00pm & 1:00pm to 5:30pm
  • Lunch time: 12:00pm to 1:00pm

5. Work place:

  • Senior IT Application Functional Support Officer:  is based at Head Office of Borey Peng Huoth, the department of IT.

6. Relationship

  • Senior IT Application Functional Support Officer:  works and reports directly to IT Application Supervisor.

7. Benefits:

  • Annual Bonus
  • Annual Trip
  • Annual Staff Party
  • Annual Salary Increment
  • Education Sponsorship
  • Internal and External Training
  • Seniority Pay
  • NSSF