1. Scope of working:
Operations Supervisor: will be responsible for overseeing and managing the daily operational activities in Leasing Department.
2. Duties & responsibilities:
- Oversee and direct all daily operational activities across leasing projects, including strategic task allocation and workflow management, to ensure the smooth, efficient, and timely completion of all operational tasks.
- Monitor operational performance, analyze key metrics, and implement data-driven strategies to continuously optimize processes and enhance overall efficiency.
- Monitor and enforce tenant compliance with specified operational standards, ensuring strict adherence to lease agreements and relevant rules and regulations.
- Ensure rigorous compliance with all operational procedures, safety regulations, and quality control standards.
- Serve as the primary point of contact for tenants, promptly addressing and resolving requests, complaints, and technical inquiries.
- Maintain effective control over operational inventory, material supplies, tools, and other departmental resources to prevent waste and ensure availability.
- Act as the primary escalation point for complex operational issues, developing and implementing effective solutions.
- Conduct regular site inspections to ensure the consistent maintenance of property standards and proactively identify areas for improvement.
- Prepare and present comprehensive reports on operational performance, tenant issues, and departmental updates for management review.
- Assist in budgeting and implement cost control measures related to operational expenses and resource utilization.
- Develop, refine, and implement Standard Operating Procedures (SOPs) to enhance operational efficiency, consistency, and service quality.
- Supervise and manage operations teams, including MEP technicians and janitorial staff, fostering a high-performing and collaborative environment.
- Coordinate effectively with other departments (e.g., Marketing, Finance, Property Management, Facility Management) to ensure seamless alignment and robust support for leasing operations.
- Perform other tasks as assigned by Management.
3. Qualification & requirement:
- Bachelor’s degree in business administration, engineering, or a related field. Equivalent practical experience may be considered.
- At least 3 years’ experience of being in operation role, facility management or property management.
- Proficient in verbal and written communication and preparing reports.
- Excellent communications skills, working effectively with tenants & contractors
- Computer literacy in Ms. Word, Excel, and Power Point.
- Work independently and as a team to complete assignments in a timely manner.
- Remain calm under pressure, schedule flexibility and ability to multi-task is a must.
4. Working Days and Hours
- Monday to Friday: 8:00am to 12:00pm & 1:00pm to 5:30pm
- Lunch time: 12:00pm to 1:00pm
5. Workplace
- Operations Supervisor is based in Head Office of Peng Huoth Group, Leasing Department.
6. Relationship
- Operations Supervisor: works under supervision & reports directly to Leasing Manager.
7. Benefits:
- Annual Bonus
- Annual Salary increment
- Annual Trip
- Annual Staff Party
- Education Sponsorship
- Internal and External Training
- NSSF
- Seniority Pay
Interest applicants are invited to submit their updated CV, state the position applied for, and attach a current photo (4X6) along with relevant documents to Head Office of Peng Huoth Group to the following address:
Phnom Penh Building No. 9, Peng Huoth Group Head Office, Grand Star Platinum, National Road No.1 Sangkat Niroth, Khan Chbar Ampov, Phnom Penh, Cambodia.