1. Scope of Working:
IT Intern provides 1st/2nd level IT helpdesk support to end users, coordinates ticket assignment and follow-up with development teams, and supports ongoing system improvements under the guidance of IT Development management. Internship period is 6 months long.
2. Duties & Responsibilities:
- Serve as 1st or 2nd level support on IT helpdesk tickets raised by end users
- Review and assign tickets to the appropriate development team based on the nature of the issue or requests
- Follow up with developers on ticket progress to help ensure resolution stays within target response times
- Update ticket status in the support system accurately (in-progress, resolved, closed, etc.)
- Prepare and submit regular progress reports to management on ticket volume, status, and turnaround
- Take part in new development and issue fixing
- Other tasks as assigned by management.
3. Qualification & Requirement:
- Good understanding of IT systems and applications
- Good problem-solving skills
- Familiarity with ticketing or helpdesk tools is an advantage
- Basic computer skills (MS Office, etc.)
- Good communication and interpersonal skills
- Strong sense of responsibility and follow-through
- Ability to work under pressure and manage multiple tasks
- Willingness to learn and a proactive, positive attitude
4. Working Days and Hours:
- Monday to Friday: 8:00am to 12:00pm & 1:00pm to 5:30pm
- Lunch time: 12:00pm to 1:00pm
5. Workplace:
IT Intern is based at Head Office of Borey Peng Huoth, department of IT.
6. Relationship:
IT Intern works under supervision & reports directly to Deputy IT Manager.
7. Salary and Benefit:
- Allowance
- Certificate of recommendation
- Opportunity to become a permanent staff at Peng Huoth group
- Training