Call Center Officer (Chinese Speaking)

1. Scope of Working:

Call Center Officer (Chinese Speaking) is responsible for response call operation in the Head Office and assigned location based on the business needs.

2. Duties & Responsibilities:

  • Respond customer’s calls and messages (in social media channels)
  • Ensure that the responds of messages are provided on time
  • Operate the day-to-day sales operations by phone call
  • Maintain and develop relationships with customer
  • Introduce and answer to customer for any queries
  • Provide consultation to the customers
  • Other tasks assigned by management

3. Qualification & Requirement:

  • Hold Bachelor degree in Business Administration, Marketing, Communication or other relevant fields;
  • At Least 1 year experience in sales, customer service or call center;
  • Strong commitment to work with different types of customer;
  • Be able to work overtime and weekends on a rotating shift basis;
  • Good computer literacy in Ms Office;
  • Good oral and written in Khmer and English;
  • Good Chinese speaking (Professional level is a plus)
  • Good negotiation skills, interpersonal skills, and problem solving skills;
  • Be friendly, flexible, honest, hard-working, and willing to work as a team.
  • Applicant who can speaks Chinese is preferred.

4. Working Days and Hours:

  • Monday to Sunday (Rotated day off): 8:00am to 12:00pm & 1:00pm to 5:00pm
  • Lunch time: 12:00pm to 1:00pm

5. Workplace:

Call Center Officer is based in Head Office, the department of Sales.

6. Relationship:

Call Center Officer reports directly to Sales Deputy Manager/ Senior Manager.

7. Salary and Benefits:

  • Salary is highly negotiable.
  • Annual Bonus
  • Annual Trip.
  • Annual Staff Party.
  • Annual Salary Increment
  • Education Sponsorship
  • Internal and External Training
  • Seniority Pay
  • NSSF

Interest applicants are invited to submit their updated CV, state the position applied for, and attach a current photo (4X6) along with relevant documents to Head Office of Peng Huoth Group or by email to the following address:

Building No. 9, Peng Huoth Group Head Office, Grand Star Platinum, National Road No.1 Sangkat Niroth, Khan Chbar Ampov, Phnom Penh, Cambodia.