1. Scope of working:
Operations Supervisor: will be responsible for overseeing the daily operational activities of our go-kart facility, ensuring a safe, efficient, and enjoyable experience for all guests.
2. Duties & responsibilities:
- Manage track operations, maintain the go-kart fleet, supervise a diverse team, and uphold the highest standards of safety and customer service.
- Direct and monitor all track activities, ensuring adherence to racing rules, safety protocols, and efficient flow of operations.
- Oversee the readiness and performance of the go-kart fleet, coordinating with maintenance staff for preventative maintenance, repairs, and daily checks to ensure all karts are in optimal and safe working condition
- Oversee daily task allocation, scheduling, and break management to ensure adequate staffing levels and efficient service delivery.
- Ensure all guests receive thorough safety briefings and understand track rules before participating.
- Actively supervise guest flow from registration to track entry and exit, ensuring a smooth and positive experience.
- Handle guest inquiries, feedback, and complaints effectively, striving for satisfactory resolutions.
- Respond immediately and effectively to any incidents or emergencies on the track or within the facility, adhering to established emergency procedures and reporting protocols.
3. Qualification & requirement:
- Bachelor’s degree in business administration, engineering, or a related field. Equivalent practical experience may be considered.
- Minimum of 3-5 years of experience in an operational role within a recreational facility, entertainment venue, or similar dynamic environment.
- Experience with go-kart operations, vehicle maintenance, or a strong mechanical aptitude is prioritized.
- Good in problem-solving and communication
- Can work for flexible schedule including weekends, evenings, and holidays.
- Ability to work effectively under pressure and respond calmly in emergency situations.
4. Working Days and Hours
- Monday to Sunday (Day-off is applied) 8h per day and in one shift.
- 2 Work shift Rotation.
5. Workplace
Operations Supervisor is based at Site/Branch of Peng Huoth Group, Operations Department.
6. Relationship
Operations Supervisor: works under supervision & reports directly to Senior Maintenance and Technical Manager.
7. Benefits:
- Annual Bonus
- Annual Salary increment
- Annual Trip
- Annual Staff Party
- Education Sponsorship
- Internal and External Training
- NSSF
- Seniority Pay
- Meal
Interest applicants are invited to submit their updated CV, state the position applied for, and attach a current photo (4X6) along with relevant documents to Head Office of Peng Huoth Group to the following address:
Phnom Penh Building No. 9, Peng Huoth Group Head Office, Grand Star Platinum, National Road No.1 Sangkat Niroth, Khan Chbar Ampov, Phnom Penh, Cambodia.