Senior Employee Relations Officer

1. Scope of Working:

Senior ER Officer: is responsible for managing complex workplace relationships, leading internal investigations, and ensuring all HR practices align with labor laws and company policies. This role requires a high degree of empathy, conflict resolution expertise, and legal literacy.

2. Duties & Responsibilities:

  • Act as the primary point of contact for complex employee grievances and disciplinary issues.
  • Mediate disputes between employees or between staff and management to reach amicable solutions.
  • Provide consultation to line managers on how to handle performance issues and behavioral concerns.
  • Lead and document formal internal investigations into allegations of harassment, discrimination, or misconduct.
  • Ensure all ER actions comply with local, state, and federal labor laws to mitigate legal risks.
  • Analyze ER trends (e.g., turnover rates, recurring grievances) to suggest proactive policy changes.
  • Develop and implement initiatives aimed at improving workplace morale and employee retention.
  • Conduct “Stay Interviews” and Exit Interviews to identify patterns in employee dissatisfaction.

3. Qualification & Requirement:

  • Bachelor’s degree in Human Resources, Law or Business Administration
  • At least 3 years of working experience in related field
  • Exceptional active listening and communication skills.
  • Strong emotional intelligence (EQ) and the ability to remain neutral under pressure.
  • High level of confidentiality and ethical integrity.
  • Ability to work collaboratively with various departments and stakeholders
  • Good in communication, presentation, and interpersonal skills
  • Good in written and spoken English.
  • Good in commanding Microsoft Word, Excel, and PowerPoint , Google Form

4. Working Days and Hours:

  • Monday to Friday: 8:00am to 12:00pm & 1:00pm to 5:30pm
  • Lunch time: 12:00pm to 1:00pm

5. Workplace:

Senior Employee Relations Officer: is based at the Head Office, inside Borey Peng Huoth The Grand Star Platinum.

6. Relationship:

Senior Employee Relations Officer: works under supervision & reports directly to Senior HR Manager.

7. Salary and Benefits:

  • Salary is highly negotiable.
  • Annual Bonus
  • Annual Trip.
  • Annual Staff Party.
  • Annual Salary Increment
  • Education Sponsorship
  • Internal and External Training
  • Seniority Pay
  • NSSF

Interested applicants are invited to submit their updated CV, state the position applied for, and attach a current photo (4X6) along with relevant documents to Head Office of Borey Peng Huoth Group to the following address:

Phnom Penh Building No. 9, Peng Huoth Group Head Office, Grand Star Platinum, National Road No.1 Sangkat Niroth, Khan Chbar Ampov, Phnom Penh, Cambodia.