1. Scope of Working:
Customer Service Officer is responsible for providing information to customers about the service and receiving payment for monthly Borey management fees, as well as resolving any issues that arise with customer in all projects.
2. Duties & Responsibilities:
- Contact the customers for their fee charges via messaging, direct meeting, calling, and announcement for notifying.
- Receive other revenues and Borey Management fees
- Welcome the customers for any issues or concerns as well as coordinating solutions for customers
- Directly visit, control, and manage activities for ensuring orderliness, cleanliness, and overall environment of every house inside Borey
- Offer house owner the up-to-date information and document concerning about annual property tax
- Welcome request and issue permission paper for any adjustment proposal from house owner
- Welcome request and prepare permission paper to be submitted to management for approval on adjustment that is not Borey Standard.
- Prepare to issue document of principle, Additional construction procedure, and receive down payment from site contractor inside Borey
- Prepare to issue permission for video shooting or leaflet sharing activity if any request
- Prepare to issue receipt of fee charges and other relevant announcement for the customers.
3. Qualification & Requirement:
- Highly suitable for female candidates
- Degree in hospitality or related field.
- At least 1-year experience
- Be able to work with computer (Especially Word and Excel)
- Good command of English
- Good in interpersonal communication
- Flexible and Persistent.
4. Working Days and Hours:
- Monday to Saturday: 8:00am to 12:00pm & 1:00pm to 5:00pm
- Lunch time: 12:00pm to 1:00pm
5. Workplace:
Customer Service Officer is based at office of Facility Management inside The Grand Star Platinum project.
6. Relationship:
Customer Service Officer works under supervision and reports directly to Deputy Customer Service Manager.
7. Salary and Benefits:
- Salary is highly negotiable.
- Annual Bonus
- Annual Trip.
- Annual Staff Party.
- Annual Salary Increment
- Education Sponsorship
- Internal and External Training
- Seniority Pay
- NSSF
Interest applicants are invited to submit their updated CV, state the position applied for, and attach a current photo (4X6) along with relevant documents to Head Office of Peng Huoth Group or by email to the following address:
Building No. 9, Peng Huoth Group Head Office, Grand Star Platinum, National Road No.1 Sangkat Niroth, Khan Chbar Ampov, Phnom Penh, Cambodia.