1. Scope of Working:
Senior Tenant Relations Officer is responsible for developing a close relationship with all tenants, associates and customers of the retail units assigned and provide a very strong coordination in regard to marketing agenda.
2. Duties & Responsibilities:
- Responsible to roll-out projects including running events inside, build reputation and develop the tenant relations based on our company culture
- Maintain effective relation with all tenants in order to ensure they are aware of their right and responsibilities concerning public social leasing
- Monitor and measure tenant compliance to specified standards to ensure their operation within guidelines of their signed lease agreement, regulations
- Promote long term business relationships with tenants, associates, and customers by formulating and implementing strategy to grow retailer revenue, profitability, operation and sustainability
- Receives and responds to requests, complaints, issues and inquiries from tenants and employees
- Reviews, updates and maintains property and customer lease files, and assists with work processing as required
- Assist with lease negotiation and the preparation and review of lease documents, tenant requests, and special projects
- Align with the Marketing and Communication to work on the production of marketing materials (press releases, emails, newsletters, photographs, promotional videos, handouts, brochures, direct mail leaflets)
- In cooperation with Finance, support routines with rent collection
- Other tasks assigned by Management.
3. Qualification & Requirement:
- Bachelor’s degree of Marketing, Business Administration or other related fields
- At least 3 years’ experience of being a leasing Management
- Proficient in verbal and written communication and preparing reports.
- Computer literacy in Ms. Word, Excel, and Power Point
- Excellent communications skills, working effectively with media and public
- Work independently and as a team to complete assignments in a timely manner
- Remain calm under pressure schedule flexibility and ability to multi-task is a must.
4. Working Days and Hours:
- Monday to Half Saturday: 8:00am to 12:00pm & 1:00pm to 5:00pm
- Lunch time: 12:00pm to 1:00pm
5. Workplace:
Senior Tenant Relations Officer is based at HQ, shopping mall, on site.
6. Relationship:
Senior Tenant Relations Officer is working closely with leasing team.
Interest applicants are invited to submit their updated CV, state the position applied for, and attach a current photo (4X6) along with relevant documents to Head Office of Borey Peng Huoth Group to the following address: