Senior Tenant Relations Officer

1. Scope of Working:

Senior Tenant Relations Officer is responsible for developing a close relationship with all tenants, associates and customers of the retail units assigned and provide a very strong coordination in regard to marketing agenda.

2. Duties & Responsibilities:

  • Responsible to roll-out projects including running events inside, build reputation and develop the tenant relations based on our company culture
  • Maintain effective relation with all tenants in order to ensure they are aware of their right and responsibilities concerning public social leasing
  • Monitor and measure tenant compliance to specified standards to ensure their operation within guidelines of their signed lease agreement, regulations
  • Promote long term business relationships with tenants, associates, and customers by formulating and implementing strategy to grow retailer revenue, profitability, operation and sustainability
  • Receives and responds to requests, complaints, issues and inquiries from tenants and employees
  • Reviews, updates and maintains property and customer lease files, and assists with work processing as required
  • Assist with lease negotiation and the preparation and review of lease documents, tenant requests, and special projects
  • Align with the Marketing and Communication to work on the production of marketing materials (press releases, emails, newsletters, photographs, promotional videos, handouts, brochures, direct mail leaflets)      
  • In cooperation with Finance, support routines with rent collection
  • Other tasks assigned by Management.

3. Qualification & Requirement:

  • Bachelor’s degree of Marketing, Business Administration or other related fields
  • At least 3 years’ experience of being a leasing Management
  • Proficient in verbal and written communication and preparing reports.
  • Computer literacy in Ms. Word, Excel, and Power Point
  • Excellent communications skills, working effectively with media and public
  • Work independently and as a team to complete assignments in a timely manner
  • Remain calm under pressure schedule flexibility and ability to multi-task is a must.

4. Working Days and Hours:

  • Monday to Half Saturday: 8:00am to 12:00pm & 1:00pm to 5:00pm
  • Lunch time: 12:00pm to 1:00pm

5. Workplace:

Senior Tenant Relations Officer is based at HQ, shopping mall, on site.

6. Relationship:

Senior Tenant Relations Officer is working closely with leasing team.

Interest applicants are invited to submit their updated CV, state the position applied for, and attach a current photo (4X6) along with relevant documents to Head Office of Borey Peng Huoth Group to the following address: