1. Scope of Working:
Assistant to Customer Service Officer assists in providing information to customers about the service and receiving payment for monthly Borey management fees, as well as resolving any issues that arise with customer in all projects.
2. Duties & Responsibilities:
- Assist in expense work
- Assist in inventory work
- Assist in contacting the customers for their fee charges via messaging, direct meeting, calling, and announcement for notifying.
- Assist in receiving other revenues and Borey Management fees
- Assist in welcoming the customers for any issues or concerns, as well as coordinating solutions for customers (adjustment proposal from house owner, permission paper to be submitted to management for approval on adjustment that is not Borey Standard.)
- Assist in preparing and issuing document of principle, Additional construction procedure, and receiving down payment from site contractor inside Borey
- Assist in preparing and issuing the receipt of fee charges and other relevant announcement for the customers
- Assist in preparing and issuing permission for video shooting or leaflet sharing activity if any request
- Other assigned tasks.
3. Qualification & Requirement:
- Highly suitable for female candidates
- Degree in hospitality or related field.
- Highly suitable for Fresh Graduate
- Be able to work with computer (Especially Word and Excel)
- Good command of English
- Good in interpersonal communication
- Good with Problem-solving skills
- Flexible, Open-minded, and Persistent.
4. Working Days and Hours:
- Monday to Saturday: 8:00am to 12:00pm & 1:00pm to 5:00pm
- Lunch time: 12:00pm to 1:00pm
5. Workplace:
Assistant to Customer Service Officer is based at Facility Management Office, Facility Management Department.
6. Relationship:
Assistant to Customer Service Officer works under supervision and reports directly to Deputy Customer Service Manager.
7. Salary and Benefits:
- Salary is highly negotiable.
- Annual Bonus
- Annual Trip.
- Annual Staff Party.
- Annual Salary Increment
- Education Sponsorship
- Internal and External Training
- Seniority Pay
- NSSF
Interest applicants are invited to submit their updated CV, state the position applied for, and attach a current photo (4X6) along with relevant documents to Head Office of Peng Huoth Group or by email to the following address:
Building No. 9, Peng Huoth Group Head Office, Grand Star Platinum, National Road No.1 Sangkat Niroth, Khan Chbar Ampov, Phnom Penh, Cambodia.